It depends on your goal:

• Muscle recovery or sports performance: 3-5 times per week, 10-15 minutes per muscle group.
• Pain or inflammation: start daily (5-7 times/week), 10-15 minutes per area of pain.
• Skin improvement: 3-5 times a week, 5-10 minutes per skin zone.
• General energy and well-being: 3-7 times per week, 10-15 minutes per area.

Please note: Longer than 15 minutes per zone per day usually does not provide any additional benefit, and can be counterproductive. Consistency is more important than length.

• Within 1-3 weeks: you will often notice a reduction in pain and better sleep.
• After 4-8 weeks: clearer skin, faster muscle recovery, more energy.
• After 2-4 months: deeper, long-lasting improvement in skin, pain, inflammation and vitality.

Yes, that is completely normal. The NIR (Near Infrared) mode uses wavelengths that are outside the visible spectrum, so you cannot see them with the naked eye. The LEDs appear to be off, but they are still working.

Still want to check? Use your smartphone camera, which can often detect a faint glow. If in doubt, feel free to contact us.

Contact our support team directly with photos of:

• the damaged product
• the shipping box

This way we can quickly help you with a solution or replacement.

You have 120 days to try it out - and that's not for nothing - that's exactly how long your cells need to really respond to red light therapy. Scientifically speaking, the most results occur after 8 to 12 weeks of consistent use. So we encourage you to give it a fair chance for that full period. If you still don't experience any effect, we will be happy to help you with returns.

Red light therapy is safe for the eyes, but we recommend always wearing protective glasses, especially when using it around the face. This will prevent eye strain or irritation and will make your session much more comfortable. If you prefer not to wear protection, never look directly into the LEDs.