Privacy policy

At Nuvibody, we take your privacy very seriously. This privacy policy outlines how we collect, use, share, and protect personal information received through our website and related services. By using Nuvibody's services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you visit our website:

Device Information

During your visit, we automatically collect certain details about your device, such as:

  • Your web browser
  • IP address
  • Time zone
  • Some installed cookies

We also gather information about:

  • The web pages or products you view
  • The websites or search terms that led you to our site

We refer to this as "Device Information."

How We Collect Device Information

We use the following technologies to collect device data:

  • Cookies: These are small data files stored on your device that contain a unique identifier. You can learn more about cookies and how to disable them at www.allaboutcookies.org.
  • Log Files: These track actions on our website and collect data such as IP addresses, browser types, internet service providers, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: These electronic files help us collect information about browsing behavior.

Order Information

When you place an order, we collect additional personal details, including:

  • Your name
  • Billing address
  • Shipping address
  • Payment information

We refer to this as "Order Information."

How We Use Your Personal Information

  • Order Information: Used to process your orders, communicate with you, verify purchases for risk or fraud, and (if you have opted in) provide you with promotional information about our products or services.
  • Device Information: Used to improve our website, identify potential risks and fraud, and understand how our customers navigate our website.

Sharing Your Information

We may share your personal information with third parties that assist us in processing your data, such as:

  • Shopify: Our e-commerce platform
  • Google Analytics: To analyze user behavior

Additionally, we may share your personal information to comply with legal obligations, respond to lawful requests for information, or protect our rights.

Behavioral Advertising

As described above, we use your personal data to provide targeted advertisements or marketing communications that we believe may interest you.

You can opt out of targeted advertising via:

Additionally, you can opt out of some advertising services through the Digital Advertising Alliance at optout.aboutads.info.

Do Not Track

Please note that we do not modify our website's data collection and usage practices when we receive a "Do Not Track" signal from your browser.

Purpose of Data Processing

General Purpose

We use your data only for service-related purposes. This means that data processing is directly related to the services you request. We do not use your data for targeted marketing unless you have explicitly given consent.

Your data is not shared with third parties except for accounting or administrative obligations. These third parties are bound by confidentiality agreements, legal obligations, or contracts with us.

Automatically Collected Data

Our website automatically collects certain data (e.g., IP addresses, browsers, and operating systems) to improve our services. These data are not considered personal data.

Compliance with Tax and Criminal Investigations

In certain cases, Nuvibody may be legally required to share personal data for tax or criminal investigations. If we are obligated to do so, we will resist such requests within the legal framework available to us.

Data Retention

We store your data for as long as you are a customer. This means we retain your customer profile until you inform us that you no longer wish to use our services.

If you request account deletion, we will treat it as a "right to be forgotten" request. We will not retain data longer than two years from the last transaction or interaction, unless legally required to do so.

For legal and accounting purposes, invoices containing personal data are retained for the legally required duration. However, our employees no longer have access to your customer profile after account deletion.

Your Rights

Under Dutch and European law, you have specific rights regarding your personal data. Below, we explain these rights and how you can exercise them.

To prevent misuse, we only send data copies to the email address you have registered with us. If you request data at another email or by mail, we may require identity verification.

Right to Access

You can request access to your personal data. Within 30 days, we will provide:

  • A copy of your data
  • A list of data processors with access to your data

Right to Rectification

If your data is incorrect, you may request corrections. We will confirm changes within 30 days.

Right to Restriction of Processing

You may request restrictions on how we process your data. If approved, we will confirm that your data is no longer actively processed until you lift the restriction.

Right to Data Portability

You can request a copy of your data for transfer to another provider. If granted, we will send machine-readable copies of all your stored data. However, this may affect our ability to continue providing services.

Right to Object

You can object to the processing of your data by Nuvibody. If your objection is valid, we will:

  • Stop processing your data
  • Provide copies of your stored data
  • Cease further processing indefinitely

Additionally, you have the right not to be subject to automated decision-making or profiling. If you believe this is happening, please contact us.

Cookies

Google Analytics

We use Google Analytics to monitor website traffic and improve user experience. Google may be required to disclose this information due to applicable laws.

Third-Party Cookies

If third-party services on our website use cookies, it is mentioned in this privacy policy.

Reviews & Testimonials

We collect customer reviews through WebwinkelKeur and Trustpilot. When you leave a review, you are required to provide your name and email address. These details are shared with us so we can link the review to your order.

WebwinkelKeur and Trustpilot may contact you for clarification about your review. If we invite you to leave a review, we will share your name and email with these platforms only for that purpose.

Both WebwinkelKeur and Trustpilot have implemented technical and organizational measures to protect your personal data.

Security Measures

Nuvibody implements technical and organizational security measures to protect your personal data from loss, manipulation, or unauthorized access.

If a data breach occurs (e.g., hacking or theft), we will immediately notify authorities and affected users.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or for legal and regulatory compliance.

Contact

For more information, questions, or complaints regarding our privacy policy, please contact us via email at support@nuvibody.com.