Terms of service

Article 1 – Definitions

The terms capitalized in these general terms and conditions have the following meanings unless explicitly stated otherwise:

  • Nuvibody: The entity using these general terms and conditions, Nuvibody, based in Nijmegen (6512 BP) at Graafseweg 33.
  • Consumer: You, the individual entering into an agreement with Nuvibody or the counterparty of Nuvibody.
  • Parties: Nuvibody and the Consumer together, each also referred to individually as a "Party."

Article 2 – Applicability of General Terms and Conditions

  1. These general terms and conditions apply to all quotations, offers, work, agreements, and any other legal relationships between Nuvibody and the Consumer.
  2. Any modifications to the agreement or deviations from these general terms and conditions will only be valid if agreed upon in writing by both Parties.
  3. If any provision of these terms and conditions is deemed void or unenforceable, the remaining provisions will remain in full force. Parties shall replace the void or unenforceable provision(s) with a legally binding provision that closely aligns with the intent and purpose of the original provision(s).

Article 3 – Conclusion of Agreement

  1. All quotations and/or price quotes issued by Nuvibody (in any form) are non-binding and may be withdrawn at any time.
  2. An agreement between Nuvibody and Consumer is established once Nuvibody has received an order from the Consumer and confirmed it with an order confirmation.
  3. Orders will only be processed if:
    • The full payment has been received.
    • The correct and complete order details are provided.
    • Nuvibody reserves the right to reject incorrect, incomplete, or unclear orders (in which case no agreement is formed).
  4. Nuvibody is not liable for damages resulting from incorrect, incomplete, or unclear order details provided by the Consumer.
  5. The Consumer is responsible for the proper use and security of login credentials. Any actions taken on the website after login are considered to be performed by the Consumer.
  6. If the Consumer modifies an order and Nuvibody agrees to the changes, Nuvibody is entitled to charge for all additional costs incurred due to the modification, including costs related to the original order.

Article 4 – Prices and Payment

  1. All prices are exclusive of VAT and/or other applicable taxes unless explicitly stated otherwise.
  2. Prices exclude shipping costs, unless explicitly indicated otherwise.
  3. Payment must be made at the time of ordering via bank transfer, iDEAL, PayPal, or credit card. Orders are not shipped until full payment is received.
  4. Prices are subject to change without prior notice. Nuvibody is not liable for any price changes.

Article 5 – Right of Withdrawal

  1. Consumers may cancel their purchase free of charge within 30 days of receiving their order (Cooling-off Period).
  2. Return requests must be submitted within these 30 days via email at support@nuvibody.com.
  3. Consumers will receive a confirmation of the return request.
  4. Products must be returned within 14 days after initiating the return request.
  5. Refunds are processed within 14 days after receipt of the returned products.
  6. Items must be returned in original condition and packaging, including all accessories. If products or packaging are damaged beyond what is necessary for resale, Nuvibody may charge depreciation costs.
  7. Consumers must handle items with care and ensure proper packaging for return shipments.

Article 6 – Packaging and Shipping

  1. Nuvibody will package goods appropriately to ensure safe delivery under normal transport conditions.
  2. Goods will be shipped to the designated delivery address specified in the order.
  3. Unless agreed otherwise, Nuvibody decides on the shipping method (carrier, packaging, etc.).
  4. Shipping costs are always at the Consumer's expense, unless stated otherwise.
  5. Delivery times are indicative and exceeding the timeframe does not entitle the Consumer to compensation or cancellation of the agreement.

Article 7 – Conformity of Goods

  1. Nuvibody guarantees that the products conform to the agreement, meet reasonable usability and durability standards, and align with specifications stated in the offer.
  2. The guarantee does not apply if:
    • The Consumer modifies the products themselves or through third parties.
    • The Consumer exposes the products to abnormal conditions or mishandles them contrary to the user manual.
  3. Nuvibody is not liable for damage resulting from improper use, modifications, or failure to follow instructions.

Article 8 – Inspection and Complaints

  1. Consumers must inspect goods within 24 hours of delivery for any defects or damages.
  2. Visible defects must be reported within 24 hours to support@nuvibody.com. Claims made after this period will not be accepted.
  3. If a complaint is valid, Nuvibody may:
    • Repair or replace the defective item.
    • Offer a refund if repair/replacement is not possible.
  4. If an order is partially or fully canceled, the Consumer must return the goods within 14 days of cancellation in original or comparable packaging. Return costs are covered by Nuvibody.
  5. Any damage occurring between delivery and return is the Consumer's responsibility.

Article 9 – Transfer of Ownership and Risk

  1. Ownership and risk transfer to the Consumer upon receipt of the goods.

Article 10 – Force Majeure

  1. If Nuvibody is prevented from fulfilling its obligations due to unforeseen circumstances, the delivery timeframe is extended accordingly.
  2. Force majeure includes, but is not limited to: war, terrorism, strikes, pandemics, supply chain disruptions, software failures, and government restrictions.
  3. If delivery is delayed by more than 2 months, the Consumer may cancel the agreement.

Article 11 – Instructions for Use

  1. Consumers must use products according to the user manual.
  2. Nuvibody is not liable for damage caused by improper use.

Article 12 – Intellectual Property

  1. All trademarks, logos, domain names, and other intellectual property belong to Nuvibody.
  2. Consumers may not copy, use, or modify these assets without written consent.

Article 13 – Termination and Suspension

  1. Nuvibody may terminate or suspend the agreement immediately if the Consumer:
    • Files for bankruptcy.
    • Violates intellectual property rights.
    • Uses Nuvibody products for illegal activities.
    • Harms the reputation of Nuvibody.
  2. If terminated, the Consumer is liable for damages, including lost profits.

Article 14 – Disclaimer of Medical Claims

  1. Information on the Nuvibody website is not medical advice and should not be used for diagnosis or treatment.
  2. Any reliance on website content is at the Consumer's own risk.

Article 15 – Limitation of Liability

  1. Nuvibody's liability is limited to its insurance coverage.
  2. Claims are only valid if the Consumer follows the user manual and seeks medical advice before use.

Article 16 – Errors and Revisions

  1. Nuvibody does not guarantee the accuracy of website content and may modify it without notice.

Article 17 – External Links

  1. Nuvibody is not responsible for third-party websites linked on its site.

Article 18 – Reviews

  1. Nuvibody may select which customer reviews are published.

Article 19 – Data Protection

  1. By placing an order, Consumers consent to data processing as per the Privacy Policy.

Article 20 – Governing Law and Disputes

  1. All agreements are subject to Dutch law.
  2. Disputes are settled by the court in the Consumer’s jurisdiction.

Article 21 – Company Information

Nuvibody
Graafseweg 33, 6512 BP Nijmegen
📞 +31 6 24440295
📧 support@nuvibody.com
KvK: 80973698 | VAT ID: NL003519232B07